I'm sorry the toolbox is in the way while you are editing your email. Usually, the toolbox will be above the block you are working on.
Sometimes if its a longer email and you are towards the bottom of a block, the toolbox will try to stay on your screen and stay visible by bumping to the bottom on the block of your email.
When you are editing your email, is the toolbox moving around as you are editing, or is it just placed in the center of your block where you are trying to add content? Also, if you try using Constant Contact on a different browser, do you experience the same issue?
Hello @AlanR27. When you were editing the block, did you have your browser window not fullscreen or your zoom set at something other than 100%. We find that if you have the browser window not full size or have it zoomed in or out, the formatting toolbar does tend to float over the text in the block. If this happens again for you, check these settings out. Also, if it is a long block of text, try breaking it up into smaller text blocks.
The same problem happens to me every time I use CC. It occurs at the top, middle, or end of a newsletter, no matter how big or small my browser window is, and nothing has helped in your "suggestions". I cannot work with such flaws, so unless this is fixed immediately, I will be cancelling and alerting colleagues of the problem so they do not waste their time and money with CC.
So sorry you are still experiencing this problem. If you have tried all previous suggestions, might I recommend you call in to our Support for some immediate help? You can find the contact information and hours of availability here. They would be able to do a screen share with you, and troubleshoot this further.
If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Hello @LUMC ,
Have you tried expanding to full screen and making sure that you're zoomed in at 100%? These are the most common causes of this issue.
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