Editing popup menu

[AlanR27]

While trying to edit a block in a newsletter, the editing block keeps popping up right on top of where I'm working. Is there an easy way to move this, or stop it from blocking where I'm working?

[Hayley_L]

Hi @AlanR27,

I'm sorry the toolbox is in the way while you are editing your email. Usually, the toolbox will be above the block you are working on.

Sometimes if its a longer email and you are towards the bottom of a block, the toolbox will try to stay on your screen and stay visible by bumping to the bottom on the block of your email.

When you are editing your email, is the toolbox moving around as you are editing, or is it just placed in the center of your block where you are trying to add content? Also, if you try using Constant Contact on a different browser, do you experience the same issue?

[AlanR27]

Normally it does move as you say.

In this case, it kept showing in the middle of the block (an agenda for a meeting), and was annoyingly blocking the place being edited. It was a problem in both Chrome and IE. It was a problem after saving and re-opening.
Eventually, when using the screen scroll bar on the side of the window was able to adjust the block up/down enough to find one place when this stopped popping up and blocking where I was working, but it took a LOT of work to fix this quirk.

[Caitlin_M]

Hello @AlanR27. When you were editing the block, did you have your browser window not fullscreen or your zoom set at something other than 100%. We find that if you have the browser window not full size or have it zoomed in or out, the formatting toolbar does tend to float over the text in the block. If this happens again for you, check these settings out. Also, if it is a long block of text, try breaking it up into smaller text blocks.

[CureCMD]

The same problem happens to me every time I use CC.  It occurs at the top, middle, or end of a newsletter, no matter how big or small my browser window is, and nothing has helped in your "suggestions".  I cannot work with such flaws, so unless this is fixed immediately, I will be cancelling and alerting colleagues of the problem so they do not waste their time and money with CC.

[Donna_P.]

Hi @CureCMD,

So sorry you are still experiencing this problem.  If you have tried all previous suggestions, might I recommend you call in to our Support for some immediate help? You can find the contact information and hours of availability here.  They would be able to do a screen share with you, and troubleshoot this further.  

If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

[LUMC]

I am having the same issue under IE and chrome. Has anyone found a solution yet?

[Amber_L]

Hello @LUMC ,

Have you tried expanding to full screen and making sure that you're zoomed in at 100%? These are the most common causes of this issue. 

[CFSDFoundation]

None of your solutions work. Has anyone figured this out yet?

[CFSDFoundation]

 and yes I'm at 100% full screen

[Frankie_P]

Hi @CFSDFoundation 

I'm sorry to hear the workarounds shared in this thread has not helped. So thank you for double-checking the zoom setting on your browser! The formatting toolbar covering the text in a block like this is a usability issue we are continuing to troubleshoot. Because we do not currently have a time estimate of when this will be resolved, in these cases we suggest scrolling down on your browser's page. Scrolling farther down on your page allows this toolbar to move so your text can be visible.

[EllingtonF]

This issue is VERY annoying. Seems like it should be simple enough to move the editing box as desired or keep it invisible until called for. Please fix this. Thank you.

[Zoe_H]

Hello @EllingtonF,

We do completely understand and will notify you once this has been fixed. Thank you and have a great day!