Editing the preheader

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VernonT50
Participant

Editing the preheader

How do you remove a line under the subject that shows up after email is sent.

It says "You don't want to miss this".

Some emails I do not want this on there.

1 ACCEPTED SOLUTION
William_D
Moderator

Hello @VernonT50 ,

 

It sounds like you're talking about the Preheader of your email's header section (where you can change the from name, from / reply to emails, and subject as well). Personally, I recommend not including one if your subject is already 5-7 words long, as it can be easily cut off by most email clients.

 

You can edit the preheader while working in the Draft version of your email.


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William D
Community & Social Media Support
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View solution in original post

6 REPLIES 6
William_D
Moderator

Hello @VernonT50 ,

 

It sounds like you're talking about the Preheader of your email's header section (where you can change the from name, from / reply to emails, and subject as well). Personally, I recommend not including one if your subject is already 5-7 words long, as it can be easily cut off by most email clients.

 

You can edit the preheader while working in the Draft version of your email.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

Thank you.

CindyHo
Occasional Participant

I have this same problem.  I want the Preheader removed and never on my emails.  Is there a way to do this?  I have found that in the APP when I need to send an email when I am not at my computer, the preheader always shows up, and most of the time, the preheader message is not appropriate for my message.

At this time you'd need to edit the preheader through the main website.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
EvanR36
Frequent Participant

This happens for us as well.

The Preheader is totally inappropriate for emergencies, death notices and other sensitive topics that we send out to our membership.

We need a way to edit from the app!

If we could set the default preheader or just disable the preheader for the whole acocunt that would be helpful as well.

(For now I've created an email in desktop browser without the Preheader that we can copy and reuse)

Hello @EvanR36,

 

Thank you for your feedback! At this time, you will need to edit the preheader through the main website. We will update you if anything changes! Thanks. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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