Email Automation - Target a Segment

HonestA
Home & Building Services

Email Automation - Target a Segment

Hello,

 

I have run into an issue and looking for advise or a workaround. We would like to use the Email Automation option to target a segment. Segments are available to us using the 'Email' campaign but not Email Automation campaigns. Why is that? Why can we only select from a list when segments are available for Emails? 

 

We have data that changes on our contacts frequently and use bulk updates to automate the data changes on custom properties. This can change what segment the contact is in from day to day. Are there any workarounds for this issue? Does anyone know if there are plans to allow targeting a segment for email automation?

 

Thanks!

1 REPLY 1
Timothy_G
Employee

Hello @HonestA,

 

Thank you for contacting us about the ability to target segments with the automated series. At this time we don't have that ability built into the system. We are tracking this request and will set a response to let you know when this functionality is added.

 

The segments menu does allow you to transfer the contacts from the segments to a list directly from the segment screen. This would allow these contacts to use a Join-list Autoresponder.


Timothy_G
Community & Social Media Support

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