Email Bounced, Yet Was Opened

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Occasional Contributor

Email Bounced, Yet Was Opened

Does anyone know of any reason why a message to a recipient would "bounce as other" but then also be flagged as "opened"? In other words, how would a recipient have opened an email if it bounced? 

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Moderator

Re: Email Bounced, Yet Was Opened

Hi @RogerN 

 

Contacts bouncing as other due to our system interpreting the message sent back to us by the ISP when the bounce occurs. Sometimes these messages are unreadable or don’t use standard error coding. Which plays into how your email has been marked as bounced and opened. Emails can be marked as opened or clicked by a security program. I apologize at this time being able to filter out any engagements by a security program is not an available feature. It is however a feature request we have tracked in your account.


Frankie.P
Community & Social Media Support

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Occasional Contributor

Re: Email Bounced, Yet Was Opened

Ok, thank you. I have only seen this a couple of times (most times there is just a "bounce" report and no indication of an email being read), but I wanted to know for tracking purposes as I follow up with people to whom my message bounced. 

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Moderator

Re: Email Bounced, Yet Was Opened

Hi @RogerN 

 

You're very welcome! I'm glad we could help point you in the right direction. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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