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Email Campaign Constant Crashes

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New Member

Email Campaign Constant Crashes

While making an email campaign the editor will crash constantly. Every 5-7 minutes when I am adding images or editing text. It is very annoying because the auto save does not always get the changes saved before it crashes. What can I do to make it stop crashing?

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Moderator

Re: Email Campaign Constant Crashes

Hello @JayE697 ,

 

Are you receiving any specific error messages during the crashes, or anything you can screenshot as it's happening? It's likely that it's a connectivity error, in which case we'd like for you to try the following troubleshooting steps, to see if they alleviate the issue:

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

If none of the steps above are able to alleviate the issue, please let us know your responses to each, and we'll provide more advanced troubleshooting steps for our higher level technical team to take a look at. But we need to eliminate the above as possibilities before we can move on.


William D
Community & Social Media Support

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