Re: Email Customer Support

writing-rabbit · ‎12-13-2017

BELIEVE ME YOU DON'T WANT ME TO CALL YOU. I WANT TO EMAIL YOU BECAUSE MY EMAIL LOOKS LIKE CRAP ON MY IPHONE EVEN THOUGH THE TEMPLATE CLAIMS TO BE MOBILE RESPONSIVE.

SO IS SPEND A TON OF TIME READING ABOUT IT IN YOU COMMUNITY AND READING FAQS AND GUESS WHAT? NO SOLUTION.

SO I TRY TO EMAIL YOU AND GUESS WHAT? NO EMAIL!!!

YOU ARE AN EMAILING COMPANY AND I CAN'T EMAIL YOU.

FIX YOUR MOBILE RESPONSIVE TEMPLATES - MAKE THEM MOBILE RESPONSIVE.

Frankie_P · ‎12-14-2017

Hi @writing-rabbit

Thank you so much for the screenshots you provided. These examples definitely helped to understand what you're experiencing! What kind of iPhone are you viewing your email through? Also, are you using the most recent version of IOS? I apologize your email isn't showing as it should on your mobile device. Does this happen frequently when testing your emails? Having these details can help us troubleshoot further.

Frankie.P
Community & Social Media Support

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writing-rabbit · ‎12-14-2017

It's an Iphone SE and is updated. This is how emails always look on my iphone, they don't adapt to the size.

Also, the one that went out this morning had a font size issue. The size of the last line was way smaller than the rest of the text.

Thanks

Mariah_P · ‎12-15-2017

Hello @writing-rabbit,

Thank you for providing the screenshots! We would be happy to investigate this further for you. Please email us at social_support(at)constantcontact(dot)com with your username, the campaign name and a reference to this post.

Thank you!

Mariah_P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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