Email Ended up in Junk

0 Votes



This is Rana from Hammad & Al-Mehdar 's Marketing team. 

We have just recently started using Constant Contact and we are currently on our free trial. We will mostly be using it to send out Newsletters. Last thursday we tested with a newsletter sample and sent it out to 100 contacts. We just found out that the emails we sent ended up in the junk file. What is the problem and how can we fix it? 

Waiting for your response. 




0 Votes

Hello @user034734 ,


Here are some general best practices for deliverability.


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support