Email Inquiry


Good Afternoon,


I sent a mass email to my clients, but the email address linked to my account at the time was not working.  I updated the email address a few days later. Would any new client responses be sent to the new email address? And what about the responses before I updated the email address—is there a way to retrieve them?


Thank you,



Hello @SINYderm,


Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused! 

Zoe H.
Community & Social Media Support

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