Email List!!!!!

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Occasional Visitor

Email List!!!!!

WHAT IS GOING ON?? I sent an email to our 3,000 email addresses, and over 600 of them bounced, most labeled "Suspended". What does this mean? I looked through the list and they are all valid addresses, including many who are key customers and will complain that they never received today's email! Help!! Marilyn 

1 REPLY 1
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Moderator

Re: Email List!!!!!

Hi @MarilynL502 

 

I apologize these contacts are bouncing as suspended in your account. Email addresses get marked as Suspended after bouncing repeatedly as Non-existent. So it's always good to first check that these contacts are in fact correct. Because you experienced this with a large list of contacts we suggest contacting our Deliverability Specialists directly. These support agents can help look further into these contacts or any other contacts that may bounce in your account. We also have this article in our Help Center that goes over the different bounce types and how to manage them.


Frankie.P
Community & Social Media Support

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