Email Newsletter links NOT seamless with Android devices

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SallyK492
Participant

I’m producing these quarterly e-newsletters for our community, and the majority of residents here are over 60 years old ... so I have some technology-knowledge issues! The newsletter/home page shows a blurb, then the reader taps a ‘READ MORE’ that goes to a PDF, which is the article. To return to the newsletter, a reader taps either the < or ‘Mail’ on Apple devices. The process is seamless with Apple devices, but NOT SO with Samsung. And the Android people have complained. Any suggestions on how I can change anything so that the Androids do better with my process? Like perhaps it’s the PDFs that Androids don’t like? 🤷‍

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @SallyK492 ,

 

The little back to original app option on iPhone is, as far as I've seen, just how iPhone works. Android doesn't have this option unfortunately, but generally has a pretty easily accessible window switch / close function through home buttons, sliding up from the very bottom of the screen, etc. This may depend on the Android device model as well, however, so there isn't any universal rule or advice I can provide.

 

Ultimately there's nothing that can really be done from your end or ours. This would come down to just how Androids function.


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William A
Community & Social Media Support
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1 REPLY 1
William_A
Moderator

Hello @SallyK492 ,

 

The little back to original app option on iPhone is, as far as I've seen, just how iPhone works. Android doesn't have this option unfortunately, but generally has a pretty easily accessible window switch / close function through home buttons, sliding up from the very bottom of the screen, etc. This may depend on the Android device model as well, however, so there isn't any universal rule or advice I can provide.

 

Ultimately there's nothing that can really be done from your end or ours. This would come down to just how Androids function.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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