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Email Recipient Issues in Three States

BrendaB982
Participant

Email Recipient Issues in Three States

We've recently sent emails to attendee lists where the people from three states are not receiving the email:  NY, TN and FL.  These emails going to all other states are being received.

 

Are you aware of an issue in these states or others where group emails sent would not go through to these states?

 

Is there something we can do to get emails to these attendees?

 

Thank you

Deborah

2 REPLIES 2
Frankie_P
Moderator

Hi @BrendaB982 

 

I apologize all of your contacts are not receiving your email as they should! I have however taken a look at your account and can see your most recent campaign was sent over a month ago. Because of this we ask that you please email us at social_support(at)constantcontact(dot)com with the following:

 

  • Your username
  • The campaign name
  • Examples of contacts who did not receive your email
  • A reference to this post

 

Once we receive these details we would be happy to troubleshoot this experience further for you!


Frankie.P
Community & Social Media Support

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Hi Frankie_P

These emails were sent recently through an Event Registration plugin that we use through our website -- not Constant Contact.  I simply wondered if Constant Contact knew of anything going on in those three states, or in general, having to do with group mails not being received.  One of our attendees suggested that it might have to do with a new non net neutrality thing.  

 

So, basically, I figured if anyone knew anything, it would be Constant Contact :wink:

 

Thank you

Deborah