We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Email Recipient Issues in Three States


Email Recipient Issues in Three States

We've recently sent emails to attendee lists where the people from three states are not receiving the email:  NY, TN and FL.  These emails going to all other states are being received.


Are you aware of an issue in these states or others where group emails sent would not go through to these states?


Is there something we can do to get emails to these attendees?


Thank you



Hi @BrendaB982 


I apologize all of your contacts are not receiving your email as they should! I have however taken a look at your account and can see your most recent campaign was sent over a month ago. Because of this we ask that you please email us at social_support(at)constantcontact(dot)com with the following:


  • Your username
  • The campaign name
  • Examples of contacts who did not receive your email
  • A reference to this post


Once we receive these details we would be happy to troubleshoot this experience further for you!

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi Frankie_P

These emails were sent recently through an Event Registration plugin that we use through our website -- not Constant Contact.  I simply wondered if Constant Contact knew of anything going on in those three states, or in general, having to do with group mails not being received.  One of our attendees suggested that it might have to do with a new non net neutrality thing.  


So, basically, I figured if anyone knew anything, it would be Constant Contact :wink:


Thank you