Email Server

JesicaT38
Participant

Is it possible to use our email server to send out emails? 

 

We are getting a lot of complaints that our subscribers do not receive the emails and/or they are getting them in their junk folder. I cannot ask subscribers to white list your email address. I also know that your email address gets flagged for security reasons. 

 

Any help on this would be appreciated! 

 

Thanks,

 

Jesica

1 REPLY 1
William_A
Moderator

Hello @JesicaT38 ,

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. I'd advise setting up self-authentication for your emails.

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


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William A
Community & Social Media Support
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