Hello @CherrilynC. I'm very sorry to hear of the experience that you have had and we certainly want to help you in any way that we can. May we ask exactly what we could do to provide you with a better experience using our product? We provide support in many different ways including here in the Community, phone and chat support and also our Help Center which has many useful articles and how-to's. Please let us know anything we can do to assist you better!