I created a product release announcement from a template in Constant Contact. The email looks great in my inbox when sent directly from Constant Contact; however, it appears blank when I forward it. The text is visible in my Sent Items folder. It is a white (plain) background with black text. It doesn't get any simpler than that! Knowing that forwarding emails is pretty common practice, how can I ensure that my text stays visible if recipients decide to forward it?
Thank you for coming to the Community! Display changes when emails are forwarded is something our support is troubleshooting further. After testing one of your most recent campaigns, I was unable to replicate this same experience. Because of this we would like to collect a few more details. For instance, what email client was the email forwarded from? What email client was the forwarded email received at? These details along with the name of your campaign and any screenshots would be very helpful.
Thanks for your reply. I was forwarding from Outlook to other Outlook users within our organization. This does not appear to be the case for all campaigns. I also forwarded to my personal email (Gmail) and it appeared just fine.
I'm happy to hear your email did display correctly in this different email client. So thank you for sharing these details with us! I have updated the ticket in your account to include this information. While we do not currently have a time estimate of when this will be resolved, you were successfully added to our queue to be notified when it is.
Thank you for letting us know that this is happening to you as well. I will track your feedback on your account for our engineers to review. I apologize that you are having a similar experience and we do not have an update on this yet. Which email client is this campaign being received and forwarded to? We are still currently working with specific clients to find a fix. Thank you!
This is also happening to my recent campaign. It has been brought to our attention by several recipients of our recent campaign. Has any solution been found?
I apologize you too are having this experience however at this time there is not current update on this. We are still in the process of collecting further details and continuing to troubleshoot. Because of this any further information you can provide is helpful details for us to have! Please email us at social_support(dot)constantcontact(dot)com with your username along with:
In the meantime we have also added you to our queue to be notified when this is resolved.
I also have had this problem happen. This is for an organization that uses Google Apps and I was using GMAIL.
Thanks for any help that can be given.
Hi @BCSocialWork. In order to assist you, we need more information. Please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, the email clients and the name of the email that showed as blank. If you also have a screenshot, this would be helpful.
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