Email contact

Occasional Contributor

Email contact

Being based in Australia it is impossible to address any Billing issues.  The chat feature is always closed due to time difference with no option to email.   We are being charged tax unnecessarily. 

1 REPLY 1
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CTCT Employee

Re: Email contact

Hello @LisaH64,

 

Thank you for reaching out to the community!

 

We apologize for any inconvenience; however, in order to discuss billing information about your account, we will need to speak with someone over the phone. This is for account security and is needed for identity verification. I will be sending you an email with more information to the contact email address on your account.

 

Thank you for your patience.

 

-Curtis P
Community & Social Media Support

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