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Email display issues with MS Outlook 20016

UMDI71
Participant

Email display issues with MS Outlook 20016

Hi. I created a single column email and in my test emails to recipients with Outlook 2016 the single column (which should display in the center of a desktop screen) is actually spread out unevenly across the screen. Section headers are shifted over the right instead of centered. Does anyone know about this or experienced it. Can you suggest a fix?

24 REPLIES 24
Hayley_L
Employee

Hello @UMDI71,

 

Thanks for coming over to the Community with your questions. I took a look at your account, and it looks like you may have called in already about this issue earlier today and that a case has been created for our upper level team to investigate. Let us know if you still need assistance on this matter, we would be happy to help!

Hayley L
Community & Social Media Support

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Good day Hayley 

 

regarding this issue has there been any progress to a solution for this? perhaps a template update or advice on how we can fix it?

Hello @IngridG22. At this time, we do not have an update as to why some emails are stretching on Outlook 2016 since this does involve a lot of testing by our upper levels of support. We would like to investigate this further for you. Could you please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the email that you are seeing this happen in and also any screenshots that you are able to take of the display issue? We would certainly appreciate this as we continue to investigate. 


Caitlin M.
Community Manager
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MarkT241
Participant

I had the same issue and solved it by Unchecking the option "Reduce message size by removing format information not necessary to display the message" fixed the issue for me.

Hi @MarkT241

 

I apologize you experienced this with your email! However I am very happy to hear you were able to fix it from happening in your email client. Thank you for letting us know the steps you took in order to be able to fix this.


Frankie.P
Community & Social Media Support

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Where can I find said option/checkbox?

Hi @United_Way_of_Whatcom_County

I have just emailed you with more information on this setting! Please let us know if you have any further questions.


Jordan
Community & Social Media Support

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I am having the same issue. Where is the option/checkbox?

Hi @BradK96

 

Thank you for reaching out to the Constant Contact Community. I have sent you an email with the instructions you requested! Please let us know if you need anything else.

 

Thank you and have a great weekend.


Adrienne B.
Community & Social Media Support

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nsimila
Occasional Participant

This was the fix for me! Thank you!

Hello @nsimila

 

Thanks for letting us know the issue has been resolved! Please let us know if you have any other questions. 

 

Thanks!


Alex S.
Community & Social Media Support

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AshleyG677
Health Practitioners & Centers

I am having the same issue. How do you fix the problem? 

Hi @AshleyG677

 

Thank you for bringing your experience to our attention. I would be happy to share the instructions to help with this here in our Community for you and future readers as well. Here are the steps to make the needed change within your Outlook account:

  1. Click File -> Options -> Mail
  2. Under Message format, uncheck the option "Reduce message size by removing format information not necessary to display the message"
  3. Click View tab > Reading Pane > Options and uncheck the option "Turn on automatic full-screen reading in portrait orientation"
  4. Restart Outlook

 

I hope this helps!


Frankie.P
Community & Social Media Support

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KimM10
Frequent Participant

i'm having the same issue. see screen. i resized image to be 600px wide, and the check box in options to strip out formatting was already unchecked. 

 

I also tried pasting from notepad, pasting without formatting (chrome right click), and recreating the email from scratch using a new template. problem persists. 

Untitled.png

Hello @KimM10

 

Thank you for reaching out in the Community. I understand that it's important for your email to appear the way you designed it to look. 

 

We'd like to look in to your account further to see what might be causing the issue. If you can, please send an email to social_support(at)constantcontact(dot)com with your username, the campaign name, and a reference to this post. 

 

Thanks!


Alex S.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CandiR6
Consulting & Training

emailing the support does not help the rest of us.  what is the fix for this?

Hi @CandiR6 

 

Emailing Support allows us to collect more information while still maintaining your account security. With that being said, what exactly are you experiencing with your email? Which email client and version are you working in? Are you having the same display issues described in this thread? If so I would suggest trying the solution previously mentioned in this thread:

 

  1. Click File -> Options -> Mail
  2. Under Message format, uncheck the option "Reduce message size by removing format information not necessary to display the message"
  3. Click View tab > Reading Pane > Options and uncheck the option "Turn on automatic full-screen reading in portrait orientation"
  4. Restart Outlook


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
nsimila
Occasional Participant

Still having problems with displaying the email in Outlook. :frown: 

Hi @nsimila 

 

I'm sorry to hear your email is not displaying as it should! What exactly are you experiencing? What is the name of this campaign you are seeing a change in? Are you seeing these changes in any other email client? Having these details, along with any screenshot you may have, will allow us to troubleshoot these changes further for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hello.  I'm running into the same issue and find it frustrating since I just got the company to switch to Constant Contact.  Any tips on where to find this button or other advise on how to make the content appear in Outlook as it appears during preview in Constant Contact?