We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Email field


Email field

Hi, it keeps saying the message below, but I do have the field matching for Email. We can't import your file. Your contacts must have an email address.


Hi @user57746 


I apologize you're unable to upload your contacts as easily as you should. Cases where users receive this error message we suggest adding headers to the file, or even sorting contacts so all email addresses are at the top of the spreadsheet. If you are still having this experience after trying these troubleshooting steps, please email us at social_support(at)constantcontact(dot)com a copy of this file. We would be happy to troubleshoot this further for you.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.