I have a webform on my website that was linked to a welcome email that clients received when they signed up. Now no one gets the email. I cannot even find the original webform in my account anywhere. The form still does sign people up to the list, but the email is never sent, no free gift, no welcome message. What's the deal?
Thank you for reaching out to the Community!
I am sorry to hear that this email is no longer going out when folks signup. I have taken a look at your account and it appears that your welcome email is currently inactive. This should be a very simple fix! Click Here for an article that goes over activating your welcome email. Once it is reactivated, those emails should go out again once someone signs up for your mailing list on an online form.
I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!
Thanks for the suggestion, but it was active when it wasn't working. I just deactivated it. The webform itself had vanished off my account. I fixed the problem by using a different platform to host my webform and autoresponder. Just a couple more things to transfer, and I can eliminate constant contact from my tools altogether.
I apologize that you were unable to find that form within your account. Depending on when it was created you may find it by clicking on "Signup Forms" then click "Landing Pages and More" on the bottom side of that page. Here you will find the default signup form and any other older form you may have created.
Please let us know if you have additional questions. Thanks!