Solved: Email not displaying JPEG

Marisa_M · ‎05-01-2019

I have uploaded an image (JPEG) of an article that we want to send out as the body of an email. (I know it's not preferable but that's what I was given)

The email looks fine in the CC interface, however when I send a test to both myself and my boss, all we see is our header logo image and nothing below it in the email.

I have tried it in two different campaigns, with no success. Any ideas as to why this would be happening??

Adrienne_B · ‎05-01-2019

Hi @Marisa_M

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!

I'm sorry you are encountering this issue. I did send a test email of this to myself and was able to see the image, there could be several reasons why your images aren't displaying, the main one being the height of this image. Outlook specifically won't render images over 1728 pixels in height. If you were to divide that image into multiple images, it will display there. Here is a good article for preparing your images for upload, as well as other reasons that images may not display in your email client.

Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a nice day!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Adrienne_B · ‎05-01-2019

Hi @Marisa_M

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!

I'm sorry you are encountering this issue. I did send a test email of this to myself and was able to see the image, there could be several reasons why your images aren't displaying, the main one being the height of this image. Outlook specifically won't render images over 1728 pixels in height. If you were to divide that image into multiple images, it will display there. Here is a good article for preparing your images for upload, as well as other reasons that images may not display in your email client.

Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a nice day!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Marisa_M · ‎05-02-2019

Thank you! I cropped off the bottom of my image and it came through after that.

I have bookmarked the articles for future reference as well - very helpful!

Amber_L · ‎05-03-2019

I'm glad that worked for you, @Marisa_M ! Please let us know if you have any additional questions and have a wonderful weekend.

Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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