Email sent but not received

Email sent but not received

I have very recently added a new subscriber and sent 3 emails, none of which have been received. They're not bouncing back and not showing up in her spam. She's got a blackberry address  (only person to be using one) so wondering if that is a factor.

3 REPLIES 3
Taryn_L
Employee

@St_Matthias_and_St_James_the_Apostle

 

Thank you for reaching out to the Community. I'm sorry to hear your newly added contact is not receiving your sent emails. I understand how important it is for all of your contacts to receive your sent emails. Please email us at social_support(at)constantcontact(dot)com with your username, the new subscribers email address, and a reference to this post and we will investigate further!


Taryn Leinweber
Community & Social Media Support

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LauraC0046
Occasional Participant

Having the same issue with a contact who has a blackberry email address. I can see the emails have been sent, but the contact has not received anything.

Hello @LauraC0046,

 

I apologize that you are experiencing this as well with your contact. Have you asked them to check spam yet? If it landed in their spam it could be a content issue. Please take a look at our great article about what to do if your emails go into spam


Zoe H.
Community & Social Media Support

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