Email straight to Spam

[FernandoG799]

We have been notified by a number of people in our contact list that they have not been receiving any emails from us. After further investigation, We discovered the emails was send directedly to their spam folders, it happened to atleast 8 people (that we can verify at the moment), please fix this as this is very impacting to our business.

[William_A]

Hello @FernandoG799 ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.