Email subject: Your account will be inaccessible in 60 days.

WakeC8
Frequent Participant

Received the following email from reply@c.constantcontact.com on Jan. 23 at 2:03 p.m. ET. Our IT folks said the email is not phishing. I am confused, because we use our account often: "Don't lose access to your data. Reactivate your Constant Contact account today! We've noticed your account hasn't been active in quite a while. Your Constant Contact data will be inaccessible in 60 days if you don't reactivate your account. Since you've been gone, Constant Contact has transformed itself into an online marketing platform. Whether you're launching an email marketing campaign to engage customers, building an awesome website in minutes, uploading products to your online store, generating awareness on social media, or boosting sales with Google Ads, we have all the tools and guidance you need to achieve the results you want, all in one place. If you don't reactivate your account within the next 60 days: â ¢ You won't be able to log in to your account with username  You'll no longer have access to any account data Make the smarter choice for your business. Reactivate now Not ready to reactivate? You can still maintain your data by suspending your account, starting as low as $5/month (depending on package and contact list size). Questions? Call 1-855-229-5506. Sincerely, The Constant Contact Team" Please let me know what, if anything, we need to do. Thank you, 

1 REPLY 1
William_A
Moderator

Hello @WakeC8 ,

 

this email would be in regards to an expired trial or long-cancelled former account of yours that utilized the same email address (or was auto-forwarded from the address you may have previously used). As you have an active account with us, you can disregard this email.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar