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Email

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Visitor

Email

How do I update my email?

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3 REPLIES 3
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Employee

Re: Email

Hello @DinoP99,

 

What email are you trying to update?


Timothy_G
Community & Social Media Support

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Member

Re: Email

Hello,

This is Rebecca  with Unity of P

I re-subscribe one of my contacts ... only to find it automatically unsubscribes when the welcome letter is opened.  Can you help with this?  

I have made several attempts to re-subscribe her.  and her friend Lyn helped last time... the following is her e'mail to me.

Thank you,

Rebecca

 

From: Lynn Leu 

OK, so now we know there is something wrong with their system, because I did this myself, and I got a message that I had successfully subscribed. It shouldn’t be this hard!!! Could you contact them and explain the problem?

 

Lynn D. Leu, Ph.D.

 

On Apr 17, 2020, at 8:58 PM, Rebecca Sz 

 

Busy day today getting the Sunday service up on YouTube…

No, when the welcoming letter arrived, she unsubscribed again.

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Moderator

Re: Email

Hi @ThomasC93 

 

I apologize for the experience you're having with this contact. I can also see you were able to speak with our Deliverability specialists about having your contacts whitelist Constant Contact in their an Email Client and our Web Domains in their Security Program . Are you still seeing these contacts automatically unsubscribe after they have whitelisted? If so, please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post and the exact email addresses this is happening to we can take a closer look. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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