Emails (Including test emails) going to Junk/Spam

[MalloryT9]

My latest campaign is continually going to the Junk/Spam inbox. I sent a test to myself and every time it went Junk Mail. 

Can someone please look at it and let me know what to do or how to fix this before it goes out to my entire network?

https://conta.cc/31DQlol

[Zoe_H · Accepted solution]

Hello @MalloryT9,

Thank you for reaching out to the Community! I sent myself a test of your email and it went straight to my inbox. I think your security filter is blocking Constant Contact. Can you please give our Delivery specialists a call to see how to fix this? Thanks! 

[MMIC]

Mine are all going to spam too. It wasn't happening before. so something must have changed in Outlook or on your service.

[Frankie_P]

Hi @MMIC 

I apologize you too are having this experience. I can however see you also spoke with our Chat Support about this as well. In fact this team recommended to have these contacts Whitelist Email Addresses in their email client and/or in their security program. They also suggested you call into our Deliverability Specialists directly for further troubleshooting. Were you able to get in contact with this team?

[MMIC]

not helpful.

These are contacts that have ALWAYS received our emails. the problem seems to be when I change the "from" email to another email on our account. Then it goes to spam. we cannot contact close to 4000 people and ask them to whitelist our email when they have already been receiving them for years.

[Timothy_G]

Can you confirm for me the From email that is successful and the one that causes the email to go to Junk/Spam?

[MMIC]

The from email that we regularly use is the agencymailings@mimillers.com and when I change it to rclark@mimillers.com than it goes to junk mail. Even his OWN junk mail.

[Aaron_H]

Hello @MMIC,

Sending emails to, and from the same address will often trigger spoofing warnings.  Ironically this means that sending emails to yourself, is often the least effective way of testing spam-boxes, as your own inbox security programs will often recognize that you did not actually send that email.  There are a few ways around this though.  The most effective solution for yourself and all of your contacts, would be to publish a dkim key, and set up self-authentication.  You can find a walkthrough of that here.

While we can continue trying to troubleshoot through our forum, this is sometimes a more complicate procedure, and it may be more timely for you to contact our Deliverability specialists in the Account Review Department at any of the numbers listed here.

[asko0]

We're having the same issue recently. I've even tried changing the from adres to another of our emails and still encountering the same problem. My colleagues whom I send test messages to also receive them to junk folder. We're sending the same kinds of emails we always send.

Please advise!

[Frankie_P]

Hi @asko0 thanks for testing your email campaign with a different from email address! This is a great troubleshooting step to take. I have taken a look at your most recent campaign and was unable to replicate this same experience. The test email I sent myself of this campaign did deliver directly into my inbox. Are you having this experience when sending tests to email addresses with the same domain? If so I would suggest sending a test to an email address with a different domain. We also recommend sending yourself a test of your email with a different subject line or even blank email to see if it is in fact content related.

[asko0]

Hi, I sent a test to my personal gmail and it didn't go to the inbox there either. 

Thanks!

[MalloryM58]

We are having the same problem as well. Our "From" name and domain name are the same, but emails from a new contact are going to junk internally and are not being delivered to our external contacts.