Emails (Including test emails) going to Junk/Spam

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Occasional Visitor

Emails (Including test emails) going to Junk/Spam

My latest campaign is continually going to the Junk/Spam inbox. I sent a test to myself and every time it went Junk Mail. 

 

Can someone please look at it and let me know what to do or how to fix this before it goes out to my entire network?

 

 

https://conta.cc/31DQlol

1 ACCEPTED SOLUTION

Accepted Solutions
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CTCT Employee

Re: Emails (Including test emails) going to Junk/Spam

Hello @MalloryT9,

 

Thank you for reaching out to the Community! I sent myself a test of your email and it went straight to my inbox. I think your security filter is blocking Constant Contact. Can you please give our Delivery specialists a call to see how to fix this? Thanks! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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CTCT Employee

Re: Emails (Including test emails) going to Junk/Spam

Hello @MalloryT9,

 

Thank you for reaching out to the Community! I sent myself a test of your email and it went straight to my inbox. I think your security filter is blocking Constant Contact. Can you please give our Delivery specialists a call to see how to fix this? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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Occasional Participant

Re: Emails (Including test emails) going to Junk/Spam

Mine are all going to spam too. It wasn't happening before. so something must have changed in Outlook or on your service.

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Moderator

Re: Emails (Including test emails) going to Junk/Spam

Hi @MMIC 

 

I apologize you too are having this experience. I can however see you also spoke with our Chat Support about this as well. In fact this team recommended to have these contacts Whitelist Email Addresses in their email client and/or in their security program. They also suggested you call into our Deliverability Specialists directly for further troubleshooting. Were you able to get in contact with this team?


Frankie.P
Community & Social Media Support

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Occasional Participant

Re: Emails (Including test emails) going to Junk/Spam

not helpful.

These are contacts that have ALWAYS received our emails. the problem seems to be when I change the "from" email to another email on our account. Then it goes to spam. we cannot contact close to 4000 people and ask them to whitelist our email when they have already been receiving them for years.

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CTCT Employee

Re: Emails (Including test emails) going to Junk/Spam

Can you confirm for me the From email that is successful and the one that causes the email to go to Junk/Spam?

 


Timothy_G
Community & Social Media Support

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Occasional Participant

Re: Emails (Including test emails) going to Junk/Spam

The from email that we regularly use is the agencymailings@mimillers.com and when I change it to rclark@mimillers.com than it goes to junk mail. Even his OWN junk mail.

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CTCT Employee

Re: Emails (Including test emails) going to Junk/Spam

Hello @MMIC,

 

Sending emails to, and from the same address will often trigger spoofing warnings.  Ironically this means that sending emails to yourself, is often the least effective way of testing spam-boxes, as your own inbox security programs will often recognize that you did not actually send that email.  There are a few ways around this though.  The most effective solution for yourself and all of your contacts, would be to publish a dkim key, and set up self-authentication.  You can find a walkthrough of that here.

 

While we can continue trying to troubleshoot through our forum, this is sometimes a more complicate procedure, and it may be more timely for you to contact our Deliverability specialists in the Account Review Department at any of the numbers listed here.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.