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Emails Not in ANY inbox but CC says was sent

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Occasional Advisor

Emails Not in ANY inbox but CC says was sent

We have emails like  and many more that say was sent. But NOT found anywhere. Not in spam either. What happened. Sept. 2, 2019 at 12:00am?

1 REPLY 1
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Moderator

Re: Emails Not in ANY inbox but CC says was sent

Hi @BeltlineBuzz 

 

I apologize you're contacts are not receiving this email as it should! However when taking a look at your account I can see you were able to speak to our Phone Support about this experience as well. They were able to determine this experience is a defect we are in the process of troubleshooting. In fact there are a few more details we would like to collect from you:

 

  • Have you made any changes to your contact?
  • Have you ever been unsubscribed and then opted back in?

 

We will submit a ticket for this experience in your account and add you to our queue to be notified when this is resolved once we receive these details. In the meantime we suggest, removing your address from the list and then re-add the contact back to the list.


Frankie.P
Community & Social Media Support

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