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Emails are all of sudden bouncing from a large number of internet providers!

Cathy-DKG
Occasional Participant
‎08-01-2020 11:21 AM
‎08-01-2020 11:21 AM

Emails are all of sudden bouncing from a large number of internet providers!

This month (August 2020) our number of bounced emails doubled.  I went checking only to find a large number of those that bounced with this newsletter had been receiving them with no problem since 2017 and now all of a sudden they are bouncing.  The internet providers are fuse.net; wowway.com; zoominternet.net; windstream.net; centurylink.net; embarqmail.com; zoomtown.com; wildblue.net; wideopenwest.com; bex.net; nktelco.net; fioptics.com and tds.net.  It is extremely vital that our newsletter get to our members and this issue gets addressed.

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1 REPLY 1
Adelina_R
Employee
Employee
‎08-01-2020 02:36 PM
‎08-01-2020 02:36 PM

Hello @Cathy-DKG 

 

We do apologize that you are expereincing more bounces on this email.

 

When looking at the Campaign it looks like Half of these Individuals are marked as suspended.

A quarter of them are marked as Blocked and the remaining amount are a mix of those marked as "Other" or "Non-Existent" .

 

For more information on those bounce categories and how to prevent/ resolve them, please read this article!


Adelina R
Community & Social Media Support

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