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Emails not being delivered

LeslieP03
Participant
‎09-26-2020 11:45 PM
‎09-26-2020 11:45 PM

Emails not being delivered

During the past 2 weeks many of the people on my contact lists have called to tell me they are not receiving the emails. Some are probably ending up in Spam, and some show as being "undeliverable", but there is no reason for that. What is going on?
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Adelina_R
Employee
Employee
‎09-28-2020 06:27 PM
‎09-28-2020 06:27 PM

Hello @LeslieP03 

 

I apologize that you are experiencing this, when taking a look at your most recent email campaign it looks like a large number of these contacts are marked as suspended.

You can view more about the suspended addresses here.

The undeliverable email addresses vary depending on the address. I'd recommend contacting our Deliverability team here  to get that resolved.

 


Adelina R
Community & Social Media Support

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