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Our list is getting larger of those who are not receiving their emails. We have not changed anything we do. Just see the list of the most not engaged, when I see them in the office they always say they do not see my emails anymore? And yes they check the spam box.
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Hello @PatrickP79 ,


Here are some general best practices for deliverability.


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. I'd strongly recommend setting up self-authentication for your emails, since you have your own domain and especially if you're sending to internal office addresses.


If you'd like to learn more about safelisting, and what it entails:

Safelisting our domains in a security system

Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support