The "Help" on the website says that the email archive widget is a Plus feature. If you have a basic plan, you can purchase it as an add-on by contacting Support. I've contacted the Chat support and they say it can't be added to the basic plan. Which one is true?
Hello @KatWibb ,
The situation is that Chat (and other online support) can't add the widget to your account. Since adding on a cost subscription is something we need to confirm security permissions live prior to doing, only phone support can get it added to your account.
Thanks. I was just asking for a price quote for the add-on and for some reason they seemed to imply that I couldn't do an add on with the Basic Plan.
It'd probably be useful to include in the Help info that says "Plus feature: The email archive widget is a Plus feature. If you have a basic plan, you can purchase it as an add-on by contacting Support" that you have to contact support by phone.
I'll get that article feedback passed along to the Knowledge Base team.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article