Embed Email Archive Widget

[KatWibb]

The "Help" on the website says that the email archive widget is a Plus feature. If you have a basic plan, you can purchase it as an add-on by contacting Support.  I've contacted the Chat support and they say it can't be added to the basic plan.  Which one is true?

[William_A]

Hello @KatWibb ,

The situation is that Chat (and other online support) can't add the widget to your account. Since adding on a cost subscription is something we need to confirm security permissions live prior to doing, only phone support can get it added to your account.

[KatWibb]

Thanks.  I was just asking for a price quote for the add-on and for some reason they seemed to imply that I couldn't do an add on with the Basic Plan.

It'd probably be useful to include in the Help info that says "Plus feature: The email archive widget is a Plus feature. If you have a basic plan, you can purchase it as an add-on by contacting Support"  that you have to contact support by phone.

[William_A]

I'll get that article feedback passed along to the Knowledge Base team.