Enters are not showing up

FirstNameL05790
Occasional Participant
When I try to separate my texts with spaces by using the enter button, the text does not appear to match my intentions and continues to run into one big block of text.
3 REPLIES 3
William_A
Moderator

Hello @FirstNameL05790 ,

 

Is this issue occurring in fresh, newly added blocks or in blocks of a copied campaign? Is the issue occurring in other email templates or just one in particular? Does the issue continue after disabling browser extensions and refreshing the page? Does the issue occur after clearing the browser's cache? Are you seeing the issue occur in multiple browsers or also in Incognito / Private browsing?


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William A
Community & Social Media Support
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FirstNameL05790
Occasional Participant

Hello, 

 

This occurs when I try to edit the description text for a landing page. 

 

I have used incognito, exited, logged out, and returned to the page to see if the text fixes itself but the issue persists. 

 

I resolved this issue myself by inserting </br> twice into the description box text. Thank you!

Hi @FirstNameL05790. That's good to hear! I wasn't able to replicate same experience on my end so it may have been a browser issue. Let us know if it persists and we can troubleshoot some more.


Caitlin M.
Community Manager
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