Error Message - Trying to post to social media

CathyJ6
Occasional Participant

For the last 2 months, I"ve been getting an error message when I try to use the schedule tool whereby I can post my campaign and have it publish on to my social media platform of Facebook and Twitter. Has something changed recently to cause this frustration?

 

I've been having this issue over the last two months. I have done nothing differently than I have for the last 9months. I'm seeking help to get this fix. It happens once I send my campaign out so on Campaign Tab and then go to the bottom where it ask if you want to EXPAND YOUR CAMPAIGN and I schedule it. Once I do all the necessary steps then I get this caution red sign ==error message telling {error posting}.  ....pages/campaigns/email-details/activity/.... Hope this helps to pinpoint it more...

1 REPLY 1
Zoe_H
Employee

Hello @CathyJ6,

 

Thank you for reaching out to the Community! To fix this, you will first want to Remove the Social Share App from your Facebook and Twitter accounts. Then you will want to Disconnect Social Media Profiles from Social Share. After those two steps are done, please reconnect and attempt to post again. That error message should be gone! Thanks. 


Zoe H.
Community & Social Media Support

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