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Error Message When I Try to Log In

Occasional Visitor

Error Message When I Try to Log In

I received an error message stating that my account was locked upon my first login attempt. I was prompted to reset my password and when I tried to do so, I received another error message stating that I did not have user access to reset my password. I use my account for work but I am the only user.


Re: Error Message When I Try to Log In

Hello @AngelaH4985,


Thank you for reaching out to the Community! I apologize for the experience you are having trying to access your account. We completely understand how important it is for you to access your account as soon as possible. For security purposes, please give our Support Team a call and they will be able to assist you further. Thank you and have a wonderful day! 

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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