Error message when uploading images

Occasional Visitor

Error message when uploading images

I continue to get the following error message when trying to upload a new jpeg: "File extension does not match file format.  Save the file in a different format and try again."


Even though I have: a) saved the file as a .jpg; b) labeled it as a .jpg (flyer.jpg); and resaved it as a .jpg in Microsoft photos, I still get this message.  The only work-around I have been able to use so far is to print out the jpeg, scan it on my printer, and rename it a .jpg.  This wastes a lot of time and resources.  Help!


Also, this help message service would be alot more friendly if I could paste the error message directly from your site to show you what is happening!





CTCT Employee

Re: Error message when uploading images

Hello @RobP1450,


Thank you for reaching out to the Community! When changing the file format, have you tried changing it to a .png file type to see if that works instead of .jpg? Also, if you wouldn't mind taking a screenshot of the error message and also attaching the picture you are trying to upload with your response that would be extremely helpful. Thank you! 

Zoe H.
Community & Social Media Support

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