Error message while sending says information is needed

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Visitor

Error message while sending says information is needed

I get an error but it doesn't say what is missing. Help!

 

This the message:

You need to provide additional information. Please correct the errors below and try again.

 

No errors are marked.

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1 ACCEPTED SOLUTION

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Moderator

Re: Error message while sending says information is needed

Hi @JudithA07 

 

Where in your account are you receiving this error message? I have taken a look at your account and can see your most recent campaign was successfully sent. We have however seen cases of users getting this error when scheduling their email campaign when the subject line contains an ampersand, letter, and semicolon (e.g., "A&B;"). Is that the case for your experience as well? If so, we suggest removing any instances of these & characters, letters, or semicolons from the subject line and rewording it to not have those characters in that order.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Highlighted
Moderator

Re: Error message while sending says information is needed

Hi @JudithA07 

 

Where in your account are you receiving this error message? I have taken a look at your account and can see your most recent campaign was successfully sent. We have however seen cases of users getting this error when scheduling their email campaign when the subject line contains an ampersand, letter, and semicolon (e.g., "A&B;"). Is that the case for your experience as well? If so, we suggest removing any instances of these & characters, letters, or semicolons from the subject line and rewording it to not have those characters in that order.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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