We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Error on scheduling email

sxskingston
Occasional Participant

Error on scheduling email

When I push schedule this afternoon I am getting an error.

3 REPLIES 3
William_D
Moderator

Hello @sxskingston ,

 

I'm looking in your account and I'm seeing an email was successfully sent yesterday. I'm not seeing any other recent emails in draft. Are you able to confirm that the email was sent / scheduled? 

Additionally, could you provide the error message you received when trying to schedule it?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
sxskingston
Occasional Participant

The error arose on an email created on the mobile app which included two emoticons in the subject line, the error occurred with the indistinct error message on the desktop version.  when I opened the mobile app the error was explained that emoticons were not acceptable in the subject line.  The emoticons were removed on the mobile app and the message sent from the mobile app

*****removing the emoticons on the desktop app did not resolve the issue *****

Hello @sxskingston 

 

We apologize for this inconvenience, we currently have our Tier 2 team looking into this matter.


Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.