Error on scheduling email

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Retail

Error on scheduling email

When I push schedule this afternoon I am getting an error.

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3 REPLIES 3
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Moderator

Re: Error on scheduling email

Hello @sxskingston ,

 

I'm looking in your account and I'm seeing an email was successfully sent yesterday. I'm not seeing any other recent emails in draft. Are you able to confirm that the email was sent / scheduled? 

Additionally, could you provide the error message you received when trying to schedule it?


William D
Community & Social Media Support

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Retail

Re: Error on scheduling email

The error arose on an email created on the mobile app which included two emoticons in the subject line, the error occurred with the indistinct error message on the desktop version.  when I opened the mobile app the error was explained that emoticons were not acceptable in the subject line.  The emoticons were removed on the mobile app and the message sent from the mobile app

*****removing the emoticons on the desktop app did not resolve the issue *****

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CTCT Employee

Re: Error on scheduling email

Hello @sxskingston 

 

We apologize for this inconvenience, we currently have our Tier 2 team looking into this matter.


Adelina R
Community & Social Media Support

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