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Error that says You need to provide additional information. Please correct the errors but there are

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Occasional Visitor

Error that says You need to provide additional information. Please correct the errors but there are

Hello -

please help - I can't send this out - It says

You need to provide additional information. Please correct the errors below and try again.

 

I am searching for solutions and I have made sure that the below points are filled out:

  • your physical address
  • at least one contact list checked
  • a subject line filled out
  • a from name typed out
  • a from email selected
  • a reply-to email selected

I removed the exclamation point in the subject line as well.  This is not the issue - 

 

I don't know what else to do.  Have we lost our Labor Day campaign?  Can anyone help?

I've been looking for the chat line to open today.

2 REPLIES 2
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Occasional Visitor

Re: Error that says You need to provide additional information. Please correct the errors but there

I kept saving it over and over - hoping that a "reset" would let it go.

 

This time when I saved it again - it finally revealed the issue it wanted me to correct, which was the "zip code format".

 

I have always entered the phone number in the zip code field because there was nowhere else in the footer to put it.  So with the new format, I put the phone number in the new optional field available.

 

It let me send it just now.

Thank you - 

 

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Employee

Re: Error that says You need to provide additional information. Please correct the errors but there

Hello @HeatherM602,

 

Thank you for reaching out to the Community! I am very happy you were able to send out your Custom Code email. Have a wonderful rest of your weekend! 


Zoe H.
Community & Social Media Support

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