Error that says You need to provide additional information. Please correct the errors but there are

HeatherM602
Participant

Error that says You need to provide additional information. Please correct the errors but there are

Hello -

please help - I can't send this out - It says

You need to provide additional information. Please correct the errors below and try again.

 

I am searching for solutions and I have made sure that the below points are filled out:

  • your physical address
  • at least one contact list checked
  • a subject line filled out
  • a from name typed out
  • a from email selected
  • a reply-to email selected

I removed the exclamation point in the subject line as well.  This is not the issue - 

 

I don't know what else to do.  Have we lost our Labor Day campaign?  Can anyone help?

I've been looking for the chat line to open today.

2 REPLIES 2
HeatherM602
Participant

I kept saving it over and over - hoping that a "reset" would let it go.

 

This time when I saved it again - it finally revealed the issue it wanted me to correct, which was the "zip code format".

 

I have always entered the phone number in the zip code field because there was nowhere else in the footer to put it.  So with the new format, I put the phone number in the new optional field available.

 

It let me send it just now.

Thank you - 

 

Hello @HeatherM602,

 

Thank you for reaching out to the Community! I am very happy you were able to send out your Custom Code email. Have a wonderful rest of your weekend! 


Zoe H.
Community & Social Media Support

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