Error when posting to Instagram through Constant Contact

Highlighted
Visitor

Error when posting to Instagram through Constant Contact

I am trying to utilize the social post feature which is extremely helpful, especially for Instagram. My first time trying to post and I am getting an error: "Hm. We are unable to post to one or more of your accounts. Try again later." No error # associated. I have clicked "retry" a few times and continue receiving the same error message.

 

I used the social post feature for Facebook and had no issues. Instagram posting is a feature I would really like to utilize. Please advise.

Tags (2)
9 REPLIES 9
Highlighted
Moderator

Re: Error when posting to Instagram through Constant Contact

Hi @LisaB1651 

 

Thank you for bringing this to our attention! These social post campaigns are a new type of campaign, so we want to make sure this is looked into for you. In fact we have created a ticket with our upper level of support for further assistance. A member of this team will follow-up directly within a 4 business day turn around. In the meantime, I can see you post has the option to retry sharing it.

 

2019-09-24_16-24-28 (1).png

 

Does clicking this retry button allow your image to post on Instagram?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Visitor

Re: Error when posting to Instagram through Constant Contact

Hi Frankie,

 

Thanks for the response! I did attempt clicking the red retry button a few times, even after refreshing and closing/restarting my browser (Chrome) clicking retry did not work. 

Highlighted
Moderator

Re: Error when posting to Instagram through Constant Contact

Hi @LisaB1651 

 

Thanks for trying! We have added this information to the ticket created under your account. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Participating Solution Provider

Re: Error when posting to Instagram through Constant Contact

Hi Lisa, 

 

We can help you out with that! Please contact me if you would like my help! 

 

Jennifer 

jennifer@mywebrocketmedia.com 

Highlighted
Occasional Visitor

Re: Error when posting to Instagram through Constant Contact

Yes, we're having the same issue too. We recently switched from using Hootsuite because of this error and now it's happening here too. We would like to find a solution.

Highlighted
Moderator

Re: Error when posting to Instagram through Constant Contact

Hello @BuddyA9 ,

 

For the sake of troubleshooting, could please try the following steps and let us know if that alleviates the issue at all?

  1. Click on Social
  2. Click on the "..." to the right of the Instagram profile
  3. Choose "Disconnect", and click the blue "Disconnect button
  4. Reconnect the profile(s)

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Occasional Visitor

Re: Error when posting to Instagram through Constant Contact

Yes, we've tried that twice so far with no luck. We were able to put in a ticket earlier today with someone, but haven't heard back.

Highlighted
Moderator

Re: Error when posting to Instagram through Constant Contact

Hello @BuddyA9 , it appears your issue is actually more recent and attached to Facebook very recently updating their API. Our engineers are working on a fix, and will make sure to reach out as soon as they have an update on it.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
New Member

Re: Error when posting to Instagram through Constant Contact

Wonderful! Thank you for all of your help!

Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured