Error when posting to Instagram through Constant Contact

Occasional Participant

Error when posting to Instagram through Constant Contact

I am trying to utilize the social post feature which is extremely helpful, especially for Instagram. My first time trying to post and I am getting an error: "Hm. We are unable to post to one or more of your accounts. Try again later." No error # associated. I have clicked "retry" a few times and continue receiving the same error message.

 

I used the social post feature for Facebook and had no issues. Instagram posting is a feature I would really like to utilize. Please advise.

16 REPLIES 16
Moderator

Hi @LisaB1651 

 

Thank you for bringing this to our attention! These social post campaigns are a new type of campaign, so we want to make sure this is looked into for you. In fact we have created a ticket with our upper level of support for further assistance. A member of this team will follow-up directly within a 4 business day turn around. In the meantime, I can see you post has the option to retry sharing it.

 

2019-09-24_16-24-28 (1).png

 

Does clicking this retry button allow your image to post on Instagram?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi Frankie,

 

Thanks for the response! I did attempt clicking the red retry button a few times, even after refreshing and closing/restarting my browser (Chrome) clicking retry did not work. 

Hi @LisaB1651 

 

Thanks for trying! We have added this information to the ticket created under your account. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

Hi Lisa, 

 

We can help you out with that! Please contact me if you would like my help! 

 

Jennifer 

jennifer@mywebrocketmedia.com 

Occasional Participant

Yes, we're having the same issue too. We recently switched from using Hootsuite because of this error and now it's happening here too. We would like to find a solution.

Hello @BuddyA9 ,

 

For the sake of troubleshooting, could please try the following steps and let us know if that alleviates the issue at all?

  1. Click on Social
  2. Click on the "..." to the right of the Instagram profile
  3. Choose "Disconnect", and click the blue "Disconnect button
  4. Reconnect the profile(s)

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Yes, we've tried that twice so far with no luck. We were able to put in a ticket earlier today with someone, but haven't heard back.

Hello @BuddyA9 , it appears your issue is actually more recent and attached to Facebook very recently updating their API. Our engineers are working on a fix, and will make sure to reach out as soon as they have an update on it.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Wonderful! Thank you for all of your help!

Participant

I am also having trouble posting to Instagram. Has this been resolved? If so can you post the resolution? Thanks

 

Consulting & Training

Same issue and it's 3 months after this last post. Please help? Thanks!

Hello @DavidF2925 ,

 

Have you tried the following troubleshooting step to reset the API changes?

  1. Disconnect the affected social media account(s) from our side
  2. Disconnect our app from the affected social media business account
  3. Reconnect from our side
  4. Then make a new post or hit the Retry button on one of the previously failed posts.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Consulting & Training

Yes, just did it again to make sure (this would be the 3rd or 4th try now) and still errored on IG.

And just one more thing to make sure of now that you've DC'd and RC'd the accounts again, @DavidF2925 . Since Instagram / Facebook have become a lot more stringent on their API permissions, does making a 100% brand new post, with different wording, and then posting to Insta let it through? Or does it still error out?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Consulting & Training

Just did that. Posted ONLY to IG and still go the error.

DavidF2925_0-1606079904118.png

 

Hello @DavidF2925,

 

I apologize that you still got an error message. Can you please email social_support(at)constantcontact(dot) all the troubleshooting steps you have completed along with your screenshot so we can do some more research? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.