I am trying to utilize the social post feature which is extremely helpful, especially for Instagram. My first time trying to post and I am getting an error: "Hm. We are unable to post to one or more of your accounts. Try again later." No error # associated. I have clicked "retry" a few times and continue receiving the same error message.
I used the social post feature for Facebook and had no issues. Instagram posting is a feature I would really like to utilize. Please advise.
Thank you for bringing this to our attention! These social post campaigns are a new type of campaign, so we want to make sure this is looked into for you. In fact we have created a ticket with our upper level of support for further assistance. A member of this team will follow-up directly within a 4 business day turn around. In the meantime, I can see you post has the option to retry sharing it.
Does clicking this retry button allow your image to post on Instagram?
Thanks for the response! I did attempt clicking the red retry button a few times, even after refreshing and closing/restarting my browser (Chrome) clicking retry did not work.
Thanks for trying! We have added this information to the ticket created under your account. Please let us know if there is anything else we can assist with in the meantime.
Yes, we're having the same issue too. We recently switched from using Hootsuite because of this error and now it's happening here too. We would like to find a solution.
Hello @BuddyA9 ,
For the sake of troubleshooting, could please try the following steps and let us know if that alleviates the issue at all?
Yes, we've tried that twice so far with no luck. We were able to put in a ticket earlier today with someone, but haven't heard back.
Hello @BuddyA9 , it appears your issue is actually more recent and attached to Facebook very recently updating their API. Our engineers are working on a fix, and will make sure to reach out as soon as they have an update on it.
Hello @DavidF2925 ,
Have you tried the following troubleshooting step to reset the API changes?
And just one more thing to make sure of now that you've DC'd and RC'd the accounts again, @DavidF2925 . Since Instagram / Facebook have become a lot more stringent on their API permissions, does making a 100% brand new post, with different wording, and then posting to Insta let it through? Or does it still error out?
I apologize that you still got an error message. Can you please email social_support(at)constantcontact(dot) all the troubleshooting steps you have completed along with your screenshot so we can do some more research? Thanks!
has there been a working solution yet? I have disconnected, shortened, reconnected, made new short post - basically i have tried everything that has been suggested above multiple times. please advise....
I have been experiencing the same issue since September of 2020. I started the Marketing Program with Constant Contact, once then Marketing manager was linked to my Facebook, I have no longer been able to post from Constant Contact. We have tried all the steps, with no luck. This has been extremely frustrating, anyone have any ideas what could be wrong?
Thanks for trying all the steps! We have added this information to the ticket created under your account and I do apologize for any inconvenience this has caused.