Error when posting to Instagram through Constant Contact

LisaB1651
Occasional Participant

Error when posting to Instagram through Constant Contact

I am trying to utilize the social post feature which is extremely helpful, especially for Instagram. My first time trying to post and I am getting an error: "Hm. We are unable to post to one or more of your accounts. Try again later." No error # associated. I have clicked "retry" a few times and continue receiving the same error message.

 

I used the social post feature for Facebook and had no issues. Instagram posting is a feature I would really like to utilize. Please advise.

19 REPLIES 19
Frankie_P
Moderator

Hi @LisaB1651 

 

Thank you for bringing this to our attention! These social post campaigns are a new type of campaign, so we want to make sure this is looked into for you. In fact we have created a ticket with our upper level of support for further assistance. A member of this team will follow-up directly within a 4 business day turn around. In the meantime, I can see you post has the option to retry sharing it.

 

2019-09-24_16-24-28 (1).png

 

Does clicking this retry button allow your image to post on Instagram?


Frankie.P
Community & Social Media Support

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LisaB1651
Occasional Participant

Hi Frankie,

 

Thanks for the response! I did attempt clicking the red retry button a few times, even after refreshing and closing/restarting my browser (Chrome) clicking retry did not work. 

Hi @LisaB1651 

 

Thanks for trying! We have added this information to the ticket created under your account. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

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WebRocketMedia
Frequent Participant

Hi Lisa, 

 

We can help you out with that! Please contact me if you would like my help! 

 

Jennifer 

jennifer@mywebrocketmedia.com 

BuddyA9
Occasional Participant

Yes, we're having the same issue too. We recently switched from using Hootsuite because of this error and now it's happening here too. We would like to find a solution.

Hello @BuddyA9 ,

 

For the sake of troubleshooting, could please try the following steps and let us know if that alleviates the issue at all?

  1. Click on Social
  2. Click on the "..." to the right of the Instagram profile
  3. Choose "Disconnect", and click the blue "Disconnect button
  4. Reconnect the profile(s)

William D
Community & Social Media Support

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BuddyA9
Occasional Participant

Yes, we've tried that twice so far with no luck. We were able to put in a ticket earlier today with someone, but haven't heard back.

Hello @BuddyA9 , it appears your issue is actually more recent and attached to Facebook very recently updating their API. Our engineers are working on a fix, and will make sure to reach out as soon as they have an update on it.


William D
Community & Social Media Support

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Wonderful! Thank you for all of your help!

BillS254
Participant

I am also having trouble posting to Instagram. Has this been resolved? If so can you post the resolution? Thanks

 

DavidF2925
Consulting & Training

Same issue and it's 3 months after this last post. Please help? Thanks!

Hello @DavidF2925 ,

 

Have you tried the following troubleshooting step to reset the API changes?

  1. Disconnect the affected social media account(s) from our side
  2. Disconnect our app from the affected social media business account
  3. Reconnect from our side
  4. Then make a new post or hit the Retry button on one of the previously failed posts.

William D
Community & Social Media Support

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DavidF2925
Consulting & Training

Yes, just did it again to make sure (this would be the 3rd or 4th try now) and still errored on IG.

And just one more thing to make sure of now that you've DC'd and RC'd the accounts again, @DavidF2925 . Since Instagram / Facebook have become a lot more stringent on their API permissions, does making a 100% brand new post, with different wording, and then posting to Insta let it through? Or does it still error out?


William D
Community & Social Media Support

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DavidF2925
Consulting & Training

Just did that. Posted ONLY to IG and still go the error.

DavidF2925_0-1606079904118.png

 

Hello @DavidF2925,

 

I apologize that you still got an error message. Can you please email social_support(at)constantcontact(dot) all the troubleshooting steps you have completed along with your screenshot so we can do some more research? Thanks! 


Zoe H.
Community & Social Media Support

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has there been a working solution yet?  I have disconnected, shortened, reconnected, made new short post - basically i have tried everything that has been suggested above multiple times.  please advise....

JillG92
Participant

I have been experiencing the same issue since September of 2020. I started the Marketing Program with Constant Contact, once then Marketing manager was linked to my Facebook, I have no longer been able to post from Constant Contact. We have tried all the steps, with no luck. This has been extremely frustrating, anyone have any ideas what could be wrong?     

Hello @JillG92,

 

Thanks for trying all the steps! We have added this information to the ticket created under your account and I do apologize for any inconvenience this has caused. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.