Event error

MelissaS246
Participant

Event error

People trying to register for an event can enter their information but when they go to the payment page they keep getting a message that says “error please contact the event organizer”. I have gone through and checked all links and nothing seems broken. Not sure what to do.
1 REPLY 1
William_D
Moderator

Hello @MelissaS246 ,

 

It's likely that they're running into some kind of network or device-specific connectivity error. I'd suggest cancelling those contacts' pending registrations, then asking them to re-register in either a different browser, in Incognito/Private browsing, or on a wholly different network than what they're currently using (e.g. using data instead of a work or home wifi). Other basic connectivity troubleshooting on their end may resolve the issue.

 

If you have a number of contacts still having issues, even after performing the workarounds, then please call our general support so they can provide more advanced troubleshooting live with you.


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William D
Community & Social Media Support
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