Hello @HeatherH5455 ,
I got an email sent to your account's primary email address with the last couple email campaigns converted to PNGs. It's possible an extension or something on your browser is preventing our system from properly generating the PNG, but it could also be a simple connectivity error. You can typically resolve these errors by clearing your browser's cache.
If you continue to run into issues making the conversions, or if you need different emails than these converted, just reply directly to that email with the name of the campaign needed. We'll make sure it gets converted and downloaded for you.
William D
Community & Social Media Support
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