Expressed permission missing!

SOLVED
Go to solution
Regular Participant

Expressed permission missing!

Hi, 

 

I went through this very useful thread and was amazed that it was solved by a customer and not CC staff! Anyway, seems to have solved the problem EXCEPT that 'Expressed permission' is missing under my contacts list. Implied permission is now showing after enabling advanced email settings. However, Expressed permission isn't and I really need this as I'm using the CC GDPR template button. 

Any help would be much appreciated. 

 

Thanks!

1 ACCEPTED SOLUTION

Hi @BamideleQ,

 

That's a great question!  Most customers create a list named "Test" in their accounts and put just their own email address on that list.  Then you can make a copy of your email campaign and live send it to just the Test list.  That will let you test that confirm link!

 

Please let us know if there is anything else we can do for you.

 

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

12 REPLIES 12
Employee

@BamideleQ

 

Thank you for reaching out to the Community! I responded to your previous post, but I wanted to ensure you got my response in both areas. Your Expressed Permission section will show up under your Contact Management page when you have contacts opt in from your GDPR email campaign. When sending a test email, this will not record as an opt in because it is a test. If you do a live send to yourself and click the option to opt in, you will then be added to the Expressed Permission section.

 

If you follow these steps and are still having issues, please email privacy(at)constantcontact(dot)com and our team can assist you further. Thank you!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Regular Participant

Hi, Thank you very much for your response. 

 

How do I send a live email just to myself and not to everyone on the mailing list please?

Many thanks. 

Hi @BamideleQ,

 

That's a great question!  Most customers create a list named "Test" in their accounts and put just their own email address on that list.  Then you can make a copy of your email campaign and live send it to just the Test list.  That will let you test that confirm link!

 

Please let us know if there is anything else we can do for you.

 

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

Regular Participant

Thank you very much. That's worked perfectly!

Sorry one more question please. 

 

If we upload email addresses collected at an event and want to add them to the expressed permission list is this possible? All of these event emails would have read our privacy policy and opted in under GDPR. 

 

Thanks. 

Hi @BamideleQ,

 

Thank you for your reply. You should be able to select the expressed permission status for the contacts that you are uploading. Once you import them by file, you will be eventually asked to select which lists you want to add the contacts to. Right above the list selections, you have two options to select from. Select the expressed permissions and conclude the process of importing the contacts into the database. I hope this helps. Let us know if you have any additional questions.

Capture.png

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Participant

Hi

Like many I sent out the GDPR template in a campaign. My campaign contained multiple lists.

When I select a list and choose the Express permissions option it shows me the total number of Express Permissions obtained in ALL lists.

Question 1 - How do I see the number of Express Permission contacts in an individual list?

Question 2 - How can I then select them to create new GDPR compliant lists?

Many thanks in advance for any help.

Hi @OdeteV

 

Thank you for reaching out to the Constant Contact Community. I hope you're having a really great weekend.

 

Those are really great questions. At this time, there isn't a way to view Express Permission by list, although it is feedback I'm happy to submit. In this case, you would want to Export each list with permission status and it would allow you to adapt your lists within the program you are working in. When you export, you will select Advanced Info to get the permission status.

 

You could then import them back into Constant Contact and create the new lists you would like. I hope this helps. Please feel free to reach out if you need anything further. Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Hi, This is an urgent issue.  We need to be certain that we only send email to those who have given express consent.  I have several email lists, but there is currently no way to see/sort who in these list have given express consent.  This is a big problem for us.  

 

Please can you make it possible to sort email lists by express permission field so I can easily remove those who have not clicked the blue button.

 

Many thanks

Cori

 

 

Occasional Participant

Hi,

I have also tried as you have suggested and exported the lists, weeded out the implied, and imported back in.  It is a long cumbersome process, but does what I need it to do. Totally not the best way to do this and would like to know what plans are underway to improve this going forward. We must be able to choose within lists those who have given express permission and send to only them.  

 

More importantly, when I try to import users who have expressed consent in our member database, and choose that I have "express" permission to send to them - they are not being added to the express permission list within constant contact.   I have to go one by one and open the users profile and choose the express permission option.  I need to do this in bulk for all of the lists I have imported - they have all given us express permission in our other program.  

 

Our developers tried to do this via the API so that it would sync with our database, but were unable/restricted from doing so within cc.  Please advise.

 

Kind regards,
Cori

Hi @EACTS,

 

Thank you for your response. I do apologize for the inconvenience this process may cause. I can understand how beneficial it would be to one's time if we had a way to selectively only send to expressed contacts within a list. At this time, the list needs to be created manually in the account but our developers are looking into it and we are still collecting feedback to see how else we can improve our product for our customers.

 

In regards to doing a bulk permission change - at this time, we do not have the ability to do this. You will need to go into each contact individually in order to change their permission status. Once again, I do apologize for any inconvenience this may cause, but I have tracked this request to your account to notify our developers about the possibility of having such a feature. Let us know if you need assistance with anything else. 

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Employee

Hello @EACTS,

 

Thank you for reaching out with your concern. If you enable Advanced Permissions, you'll see two new sections on your contacts tab: Implied and Express permissions. You can then use these sections to create a new list of contacts that haven't granted Express Permission so that you can reach out to them as needed. 

 

Please let us know if you have additional questions about that process. 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.