Hi @JessicaH032 ,
If this happens when you're sending yourself a test or receiving a live send of an email campaign, it sounds like it might be a display issue with an email client. I would advise giving our support team a call to troubleshoot this further. Please make sure you have a screenshot of the display issue, and let them know what browser, device type, and email client you are receiving the email on.
They can be reached at 866-289-2101 from Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET or Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET
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