Extra lines appearing in Outlook Desktop view of Sent email

EliseF2
Occasional Participant

Extra lines appearing in Outlook Desktop view of Sent email

 

When I open the sent email in my outlook on my desktop extra lines appear in strange spots for no reason.  It should just show the red line dividers.  I am at a lost on how to fix this??  I have tried deleting individual elements and re-inserting etc to no prevail.  Please help?!
Extra lines appear that shouldn't be thereExtra lines appear that shouldn't be there

4 REPLIES 4
Briody_W
Employee

Hello @EliseF2,

 

Thank you for contacting us today.  I can see what you are talking about in the email.  Could you please send us an email to communitysupport(at)constantcontact(dot)com with the version of OL and your operating system?  I would be happy to take a closer look for you.

 


Briody_W
Community & Social Media Support

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HMP3
Regular Participant

We have been having this same issue for a year with every email made in constant contact received by anyone opening it in Outlook. Why isn’t this resolved yet?

Hello @HMP3 ,

 

This a known issue that Outlook has with ESP emails. Due to how sporadic the issue occurs (there appears to be no consistency in when it will show up, how often it shows up, or where in an email it will show up), and that it mainly seems to affect ESP emails, we and other companies like us are trying to work with them to figure out what the issue is. However, we are relying on Microsoft to provide a solution, which means we don't have an ETA on a fix at the moment.

 

The only workaround we can suggest right now is making your outer and inner backgrounds the same color, since that's the coloring / imagery that Outlook is showing in those lines. You can also include a View as Webpage link, if the issue is particularly egregious for your Outlook-using contacts.


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William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
HMP3
Regular Participant

Thank you. Considering the original posted inquired in 2018, I don't see any progress has been made in almost 4 years.