FACEBOOK LOOKALIKE TAKES FOREVER

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Occasional Contributor

FACEBOOK LOOKALIKE TAKES FOREVER

Hello,

 

I'm trying to create a facebook lookalike list. I started the first one with 507 names the 30th of March and it's still processing, I started a longer one with 1375 manes April 6th and it's still processing....

 

Is it still actually processing? What should I do?

I really want to create a lookalike list....

 

Thank you

My best

frederica

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3 REPLIES 3
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Administrator

Re: FACEBOOK LOOKALIKE TAKES FOREVER

Hi @frederiquec. Thank you for reaching out to the Community. We've seen instances of longer processing timed due to smaller list sizes (usually smaller than 100 contacts) or a large number of addresses that are not US-based. I spoke with our upper level of support and since they don't believe that either of these would be the case for your lookalike audience not processing, we have sent a case over to them for further review. They will reach out to the contact on file with their findings.  


Caitlin M.
Community & Social Media Support

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Occasional Contributor

Re: FACEBOOK LOOKALIKE TAKES FOREVER

Thank you.

 

They still didn't reach out to me and I my lists are still "processing".

 

Please help 

 

Thank you

Frederique

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Moderator

Re: FACEBOOK LOOKALIKE TAKES FOREVER

Hi @frederiquec 

 

It appears our upper level of support has reached out by email on Tuesday, April 14, 2020 at 2:45pm. This follow-up email was sent to the contact email address on file. Were you able to receive this?


Frankie.P
Community & Social Media Support

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