I'm trying to create a facebook lookalike list. I started the first one with 507 names the 30th of March and it's still processing, I started a longer one with 1375 manes April 6th and it's still processing....
Is it still actually processing? What should I do?
I really want to create a lookalike list....
Hi @frederiquec. Thank you for reaching out to the Community. We've seen instances of longer processing timed due to smaller list sizes (usually smaller than 100 contacts) or a large number of addresses that are not US-based. I spoke with our upper level of support and since they don't believe that either of these would be the case for your lookalike audience not processing, we have sent a case over to them for further review. They will reach out to the contact on file with their findings.
It appears our upper level of support has reached out by email on Tuesday, April 14, 2020 at 2:45pm. This follow-up email was sent to the contact email address on file. Were you able to receive this?