Hello @BarbaraK656
Sorry to see that you're experiencing some issues with our website builder. Is this occurring when you click on the Websites & Stores tab on the top of your screen, or does the screen go blank when you click on "Create your free site" button?
Also what browser are you using when you encounter the blank page? We have seen this bug occur within Internet Explorer, you may want to try using another supported browser such as Chrome or Firefox if possible.
We definitely want to make sure you have access to creating your site and I have tracked your experience on our end. Any additional information you have for us (Such as when you encounter the blank page, and what browser you are using) would be much appreciated.
Brigitte P
Community & Social Media Support
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