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FRUSTRATED! Cannot embed pictures

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Occasional Visitor

FRUSTRATED! Cannot embed pictures

I have been using CC for over 12 years and I have never had an issue putting pictures into my emails until the last two weeks.  When you click on the "replace" button for inserting and image, it just closes the dialog box.  This is not and will not do.  

1 REPLY 1
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Employee

Re: FRUSTRATED! Cannot embed pictures

Hello @DeniseG320 

 

I apologize that you are experiencing this in the editor. In order to assist we may need more information.

  • What browser are you using? Have you tried any other browsers?
  • Does this occur with all images or only specific ones?
  • What type of file is it? (JPG, PNG, GIF, etc.)

Here is a fix we find works with this type of issue:

  • Exit out of the editor and re-enter the editor. This allows the window to appear when trying to replace images.
  • If that does not work, try deleting all of the impacted image blocks and replacing them with new ones.
  • This may be caused by Malwarebytes. Try disabling it and see if that helps.

Adelina R
Community & Social Media Support

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