Facebook Ad design

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Facebook Ad design

For some reason I cannot save any changes to my ad design. Every time I hit "save" none of the changes save and it just takes me out to the very beginning.

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Moderator

Re: Facebook Ad design

Hello @CocoP24 ,

 

I was able to check out the ad in your campaigns, and was able to successfully save the edit I made. I'm wondering if there's a connection or caching issue or something similar preventing the save from going through on your end. Would you be able to try some of the following connectivity troubleshooting steps, to see if they alleviate the issue?

  • What browser are you using? Does using a different browser mitigate the issue?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you save?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you save?

Otherwise you could try recreating the ad from scratch to see if it lets you through then. Please let us know if any of these methods allow you to save your design edits.


William D
Community & Social Media Support

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