This feature sounded great, but it doesn't work at all. For the past two days every time I have tried it I get an error message that says "Oops! Something went wrong. Please try again later." I've tried it on 3 different browsers as well. Telephone support guy said he thought it was a problem on Facebook side. I doubt if I could get through to Zuckerberg . . . . Anyway, so far it's a flop (no fault of CC).
See below. It happens right as I first click the "Create a Lookalike Audience" button. I don't even get a chance to select a list, etc. Even if I could far enough to select a list, the one I'd select has almost 2,000.
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Hello @LeslieS164. We would be happy to help you out with this. We do need some additional information before proceeding:
Thank you for sharing these troubleshooting details with us. I wanted to follow-up with this thread so you both may know this error message has been resolved. If for some reason you are continuing to experience it, please let us know right away!
I'm trying to create a look alike as well, I do not receive any message as anything is wrong but when I click on "create the list" nothing happen..... My list is of 572 right now.....
My problem was resolved late last year. It turned out my "Lookalike Audience" feature wasn't working because I was using a smaller list (I believe 572 is too small). When I switched to a bigger list (1,500 +) it worked fine. Sorry, but I don't recall the cutoff size. It makes sense, it is hard to build a lookalike audience until it has enough data to, well, build a lookalike audience.
Please let us know if any of these options work for you. I am referring to the work around in this thread and the other before. If you continue having error messages and if you still aren't able to create a list after reaching out to Facebook's Support team please reach back out to us and we will start a case. Thank you!