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Facebook lead ad

GarrettC0
Participant
‎03-04-2020 02:23 PM
‎03-04-2020 02:23 PM

Facebook lead ad

I have tried and tried and tried to get my image to add to the lead ad. It's the correct dimensions, correct ratio. I give up.

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Frankie_P
Moderator
Moderator
‎03-04-2020 05:33 PM
‎03-04-2020 05:33 PM

Hi @GarrettC0 

 

Thank you for bringing this to our attention! I can understand how important it is for you Facebook Lead Ad to look just as you hoped. You are correct; there are particular sizes (1080 x 1080 pixels and 1:1 aspect ratio) recommended for your image. We also recommend not using images with significant text on it. What exactly happens when you attempt to add your image? Are you receiving any error messages? Is this happening in any other browser or even a private/incognito window? Having these details along with the name of the specific image you are using will allow us to continue troubleshooting.


Frankie.P
Community & Social Media Support

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